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ACCESSIBILITY POLICY & PROGRAM

Purpose:
Accessibility at Lanoue Chevrolet (Assistive Devices, Support Persons and Support Animals).
Note: This Policy is in accordance with Ontario's AccessON requirements, and the Accessibility Standards for Customer Service, Ontario Regulation 429/07, under the Accessibility for Ontarians with Disabilities Act, 2005.
 
 1. Customer Service
 
Lanoue Chevrolet is committed to providing goods and services in a manner that respects the dignity and independence of persons with disabilities. The dealership will use reasonable efforts to ensure that the provision of goods and services to persons with disabilities will be integrated unless an alternative measure is necessary to enable a person with disabilities to obtain, use or benefit from the goods or services. 
 
2. Assistive Devices
 
Lanoue Chevrolet has a wheelchair available on site for use by persons with disabilities during their visit to the dealership, if required.
Lanoue Chevrolet welcomes persons with disabilities to use their own personal assistive devices as may be reasonably required to access the services of the dealership.
 
Definition: "Assistive devices" are equipment or methods which help a person with a disability to do everyday tasks and activities and can include such things as:
  • hearing aids, teletypewriters (TTY) for people unable to speak or hear by telephone 
  • scooters, walkers or crutches to assist in mobility 
  • magnifiers and white canes to assist vision-impaired persons 
  • communication boards (used to create messages), and speech generating devices. 
3. Service Animals 
a) Lanoue Chevrolet welcomes persons with disabilities who are accompanied by a service animal onto the dealership premises owned, which are open to the person with a disability.
  
b) If the service animal is excluded by law in an area of the dealership (e.g. health or safety laws), the dealership will strive to use other measures to accommodate the person with a disability.
 
c) Lanoue Chevrolet will also ensure that all staff who deal with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal. 
4. Support Persons
 
 The dealership welcomes onto its premises persons with disabilities who are accompanied by a support person. The dealership may require a person with a disability to be accompanied by a support person if it is necessary to protect the health or safety of the person with a disability or the health or safety of others on the premises.
 
 5. Notice of Temporary Disruptions
 
 Lanoue Chevrolet will provide notice in the event of a planned or unexpected disruption in the facilities or services normally used by persons with disabilities to participate in the activities of the dealership. 
 
A notice regarding a temporary disruption will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available. The notice will be placed in relevant conspicuous locations on the dealership premises and, when appropriate, will be placed on the dealership's website, on the Accessibility page. 
 
6. Training 
 
a) Lanoue Chevrolet will provide training about the provision of goods and services to persons with disabilities to staff members: 
i) who deal with members of the public on its behalf; 
ii) who participate in the development of policies, practices and procedures concerning the provision of goods and services to members of the public. 
b) Training will be provided on an ongoing basis and whenever there are changes to policies, practices and procedures. 
c) Lanoue Chevrolet will keep records of the training provided, including the dates on which training is provided and the number of individuals to whom it is provided. 
 
7. Feedback
 
a) The dealership welcomes feedback regarding the provision of goods and services to persons with disabilities. Feedback may be provided in person, in writing, by email or by telephone. 
b) Lanoue Chevrolet will review all feedback it receives and respond to such feedback where appropriate based on the nature of the feedback received.

Lanoue Chevrolet Inc Multi-Year Accessibility Plan

 

LANOUE CHEVROLET INC

ACCESSIBILITY POLICY AND COMMITMENT STATEMENT


According to the Accessibility for Ontarians with Disabilities Act, 2005, “disability” means,

a) Any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device,

b) a condition of mental impairment or a developmental disability,

c) a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language,

d) a mental disorder, or

e) an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997; (“handicap”)


Lanoue Chevrolet Inc Accessibility Policy and Commitment

Lanoue Chevrolet Inc is committed to interacting, communicating and providing goods and services to members of the public that are based on the full inclusion of all persons with disabilities. We recognize people with disabilities may have different needs and we will in accordance with government guidelines, support the identification, removal and prevention of barriers for persons with disabilities.

As an employer, Lanoue Chevrolet Inc, believes in integration and equal opportunity for all individuals, and is committed to treat all people in a way that allows them to maintain their dignity and independence and contribute to their maximum potential. In accordance with government guidelines, Lanoue Chevrolet Inc will provide the facilities, processes, tools and training to create an accommodating and barrier free work environment.

 

Lanoue Chevrolet Inc has established additional policies to support our Accessibility Policy

Human Resources Policies and Procedures

Discrimination Policy

Harassment Policy  

Lanoue Chevrolet Inc Customer Service Accessibility Policy

Lanoue Chevrolet Inc Health and Safety Policies

Employee Counselling Program

Medical Clearance to Return to Work  

New Hires

 

Lanoue Chevrolet Inc is committed to achieve a barrier free and accommodating work environment through the following means:

This policy and commitment statement,

A Multi-Year Accessibility Plan that outlines actions to prevent and remove barriers to accessibility and meet the requirements under the AODA.


Modifications to this or other policies: Any policy of Lanoue Chevrolet Inc that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

All documentation is available in accessible formats upon request.

 

 



LANOUE CHEVROLET INC

MULTI-YEAR ACCESSIBILITY PLAN


INTRODUCTION AND STATEMENT OF COMMITMENT

In 2005, the government of Ontario passed the Accessibility for Ontarians with Disabilities Act (the “AODA”). It is the goal of the Ontario government to make Ontario accessible by 2025. The Integrated Accessibility Standards Regulations (“IASR”) under the AODA requires that effective January 1, 2014, Lanoue Chevrolet Inc shall establish, implement, maintain and document a multi-year accessibility plan which outlines the organization’s strategy to prevent and remove barriers for persons with disabilities and to meet its requirements under the IASR.

Under the IASR, the following accessibility standards set certain requirements that are applicable to Lanoue Chevrolet Inc:

Customer Service

Training

Information and Communications

Employment


This multi-year plan outlines Lanoue Chevrolet Inc’s strategy to prevent and remove barriers to address the current and future requirements of the IASR, and in order to fulfill Lanoue Chevrolet Inc’s commitment as outlined in Lanoue Chevrolet Inc’s Accessibility Policy.

In accordance with the requirements set out in the IASR, Lanoue Chevrolet Inc will:

Establish, review and update this plan;

Post this plan on Lanoue Chevrolet Inc’s public website

Provide this plan in an accessible format, upon request; and

Review and update this plan at least once every five years.



SUMMARY OF CONTENTS

Accessibility Standards for Customer Service

Integrated Accessibility Standards


General:

1. Training Information and Communication Standards

2. Emergency Procedure, Plans or Public Safety Information & Temporary Disruptions

3. Feedback, Accessible Formats and Communication Supports

4. Accessible Websites and Web Content


Employment Standards:

1. Recruitment

2. Informing Employees of Supports

3. Workplace Emergency Response Information

4. Documented Individual Accommodation Plans/Return to Work Process

 

ACCESSIBILITY STANDARDS FOR CUSTOMER SERVICE

Commitment:

Lanoue Chevrolet Inc is committed to interacting, communicating and providing goods and services to members of the public that are based on the full inclusion of all persons with disabilities. We recognize people with disabilities may have different needs and we will in accordance with government guidelines, support the identification, removal and prevention of barriers for persons with disabilities.

As an employer, Lanoue Chevrolet Inc believes in integration and equal opportunity for all individuals, and is committed to treat all people in a way that allows them to maintain their dignity and independence and contribute to their maximum potential. In accordance with government guidelines and in a timely manner, Lanoue Chevrolet Inc will provide the facilities, processes, tools and training to create an accommodating and barrier free environment.


Actions Taken:

The following measures have been implemented and continue to be sustained by Lanoue Chevrolet Inc:


Assistive Devices

We will continue to ensure staff is trained and are familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.


Communication

We will communicate with people with disabilities in ways that take into account their disability.


Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed in those areas of our premises that are open to the public. If the animal cannot easily be identified as a service animal, documentation from a regulated health professional may be requested.

 

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Before deciding on allowing the support personnel we will consult with the person with the disability to understand their needs, consider health or safety reasons based on available evidence and then determine if there is no other reasonable way to protect the health and safety of the person or other on the premises.


Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Lanoue Chevrolet Inc’s management will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed at the front entrance of the impacted LANOUE CHEVROLET INC location(s) as well as on any affected device(s). Efforts will be made to make alternate arrangement to continue to provide service to people with disabilities.


Training for Staff

Lanoue Chevrolet Inc will provide relevant training about the provision of its goods or services to persons with disabilities to all employees and volunteers who deal with the public or other third parties on their behalf. Training shall also be provided on an ongoing basis in connection with changes to this policy. This training is also part of the new hire orientation.


Feedback Process

Customers who wish to provide feedback on the way Lanoue Chevrolet Inc provides goods and services to people with disabilities can do so by phone, mail, email, or fax. All feedback will be responded to in a timely manner. Complaints will be addressed according to Lanoue Chevrolet Inc’s regular complaint management procedures. Upon request, Lanoue Chevrolet Inc shall provide a copy describing its feedback process.

Existing processes for receiving and responding to feedback are accessible to persons with disabilities by various formats and communication supports, available upon request and in a timely manner.

 

INTEGRATED ACCESSIBILITY STANDARDS

GENERAL

1. TRAINING

Commitment:

Lanoue Chevrolet Inc is committed to implementing a process to ensure that all employees, volunteers, all other persons who provide goods, services or facilities on Lanoue Chevrolet Inc’s behalf, and persons participating in the development and approval of Lanoue Chevrolet Inc’s policies, are provided with appropriate training on the requirements of the Integrated Accessibility Standards Regulation (IASR) and on the Ontario Human Rights Code as it pertains to persons with disabilities, and are provided with such training as soon as practicable.


Planned Action:

In accordance with the IASR, Lanoue Chevrolet Inc has established an internal committee to ensure that the following actions will take place:

Develop appropriate training on the requirements of the IASR and on the Ontario Human Rights Code as it pertains to persons with disabilities,

Provide training as soon as practicable to all employees, volunteers, all other persons who provide goods, services or facilities on Lanoue Chevrolet Inc’s behalf, and persons participating in the development and approval of Lanoue Chevrolet Inc’s policies;

A record of the training provided, including the dates and the number of individuals to whom it was provided is kept and maintained;

Training is provided on any changes to the prescribed policies on an ongoing basis.


INFORMATION AND COMMUNICATION STANDARDS

Commitment:

Lanoue Chevrolet Inc is committed to making company information and communications accessible to persons with disabilities. Lanoue Chevrolet Inc will incorporate new accessibility requirements under the information and communication standard to ensure that its information and communications systems and platforms are accessible and are provided in accessible formats that meet the needs of persons with disabilities.


2. EMERGENCY PROCEDURE, PLANS OR PUBLIC SAFETY INFORMATION AND TEMPORARY DISRUPTIONS


Commitment:

Lanoue Chevrolet Inc is committed to providing and maintaining premises that respect the dignity and independence of persons with disabilities.


Action Taken:

The following measures were implemented by Lanoue Chevrolet Inc:

Safety and Emergency procedures training prepared by Lanoue Chevrolet Inc is required to be reviewed before any individual has authorized access to any facility; Lanoue Chevrolet Inc Health and Safety policies include procedures for Emergency Preparedness. These can be made available in an accessible format.


Temporary Disruptions


Commitment:

During a temporary disruption to the availability of Lanoue Chevrolet Inc. facilities and/or services, we will notify our guests of the reason for the disruption and its anticipated duration. To ensure effective dissemination of this information notices will be posted at public entrances as soon as practical. If alternate locations are available during the disruption, we will also include this information on public notices.


This procedure applies to all employees, volunteers as well as anyone dealing with the public or other third parties on behalf of Lanoue Chevrolet Inc. in the province of Ontario.


TYPES OF SERVICE DISRUPTIONS

Temporary service disruptions may result due to many different situations. The following is a list of some common circumstances that may result in a service disruption and should be reasonable for the circumstances. The manager or owner is responsible for posting the notice as soon as practical. The notice will include:

  • Washroom Closure

  • Renovations

  • Automatic Door Malfunctions

  • Nearby / onsite Construction

  • Power Failure


PROCEDURE

Notice of service disruption shall be posted at a conspicuous place on the premises. The exact location may depend of the type of service disruption and should be reasonable for the circumstances. The General Manager or Owner is responsible for posting the notice as soon as practical.

The notice will include:

Reason for the disruption

Which goods and/or services are disrupted

Expected duration


3. FEEDBACK, ACCESSIBLE FORMATS AND COMMUNICATION SUPPORTS

Action taken for Customer Feedback:

Existing processes for receiving and responding to feedback are accessible to persons with disabilities by various accessible formats and communication supports, available at the Contact Us section of Lanoue Chevrolet Inc’s website: other formats are available upon request and in a timely manner.


Planned Action:

In accordance with the IASR, Lanoue Chevrolet Inc will:

Explore more broadly other assistive technologies for Lanoue Chevrolet Inc’s internet website, and implement before the required deadline;

Provide or arrange for the provision of accessible formats and communication supports, upon request;

Consult with the person making the request to determine the suitability of the accessible format or communication support;

Provide accessible formats and communication supports in a timely manner that takes into account the person’s accessibility needs due to disability, and at a cost no more than the regular cost charged to other persons;

Notify the public about the availability of accessible formats and communication supports.


4. ACCESSIBLE WEBSITES AND WEB CONTENT

Lanoue Chevrolet Inc will ensure all internet websites and web content on those sites under its direct control conform to the Web Content Accessibility Guidelines (WCAG) 2.0 Level A and increasing to Level AA as per the IASR requirements.


Action taken:

Web pages and web content have been optimized for accessibility, according to WCAG 2.0 Level A, for any new web content added after January 1, 2014.

New content added after January 1, 2014 will be accessible, as required, according to WCAG 2.0 Level A


Planned Action:

In accordance with the IASR, Lanoue Chevrolet Inc will:

Ensure any new web content posted to existing web pages and any significant refresh, after January 1, 2014 will comply with the WCAG 2.0 Level A requirements.

Develop new internet sites in accordance with WCAG 2.0 compliancy requirements.

Optimize all existing internet websites and web content to conform to WCAG 2.0 Level AA by January 1, 2021.


EMPLOYMENT STANDARDS

1. RECRUITMENT


Commitment:

Lanoue Chevrolet Inc is committed to fair and accessible employment practices that attract and retain employees with disabilities. This includes providing accessibility across all stages of the employment cycle.


Planned Action:

In accordance with the IASR, Lanoue Chevrolet Inc will do the following:

Recruitment General

Lanoue Chevrolet Inc will notify employees and the public of the availability of accommodation for applicants with disabilities in the recruitment process. This will include:

o A review and, as necessary, modification of existing recruitment policies, procedures and processes;

o Specify that accommodation is available for applicants with disabilities, on Lanoue Chevrolet Inc’s job postings;

o Work with suppliers to ensure external Web pages are compliant with the Information and Communication Standards under the IASR’s requirements.


Recruitment, Assessment and Selection

Lanoue Chevrolet Inc will notify job applicants, when they are individually selected to participate in an assessment or selection process that accommodations are available upon request in relation to the materials or processes to be used in the assessment/selection process. This will include:

A review and, as necessary, modification of existing recruitment policies, procedures and processes;

Inclusion of availability of accommodation as part of the notice when scheduling an interview and/or assessment;

Where a selected applicant requests an accommodation, Lanoue Chevrolet Inc will consult with the applicant and arrange for provision of suitable accommodations in a manner that takes into account the applicant’s accessibility needs due to disability.


Notice to Successful Applicants

When making offers of employment, Lanoue Chevrolet Inc will notify the successful applicant of its policies for accommodating employees with disabilities. This will include:

A review and, as necessary, modification of existing recruitment policies, procedures and processes;

Inclusion of notification of Lanoue Chevrolet Inc’s policies on accommodating employees with disabilities in offer of employment letters.

 

2. INFORMING EMPLOYEES OF SUPPORTS


In accordance with the IASR, Lanoue Chevrolet Inc will inform all employees of policies that support employees with disabilities, including, but not limited to, policies on the provision of job accommodations that take into account an employee’s accessibility needs due to a disability. This will include:

Informing current employees and new hires of Lanoue Chevrolet Inc’s policies supporting employees with disabilities, including, but not limited to, policies on the provision of job accommodations that take into account an employee’s needs due to disability;

Incorporate the supporting policies as part of the Orientation for new employees that will be provided to employees as soon as practicable after they begin their employment;

Keeping employees up to date on changes to existing policies on job accommodations with respect to disability;

Where an employee with a disability so requests it, Lanoue Chevrolet Inc will provide or arrange for provision of suitable accessible formats and communications supports for:

o Information that is needed in order to perform the employee’s job;

o Information that is generally available to employees in the workplace.

In meeting the obligations to provide the information that is set out in the paragraph above, Lanoue Chevrolet Inc will consult with the requesting employee in determining the suitability of an accessible format or communication support.


3. WORKPLACE EMERGENCY RESPONSE INFORMATION


Commitment:

Where Lanoue Chevrolet Inc is aware that an employee has a disability and that there is a need for accommodation, individualized workplace emergency response information will be provided to the employee as soon as practicable if such information is necessary given the nature of the employee’s disability.


Action Taken:

The following measures were implemented by Lanoue Chevrolet Inc:

Individualized workplace emergency response information procedures have been developed for employees with disabilities, where necessary;

Workplace Emergency Response Information forms have been prepared for employees who have disclosed a disability and who are being accommodated according to their disabilities;

Where required, Lanoue Chevrolet Inc provides assistance to specific disabled employees, with the disabled employees’ prior consent, to help them evacuate the workplace in case of an emergency or disaster. These plans for providing assistance have been set out in individualized emergency plans for the employees;

These individualized emergency plans have been communicated to the employees’ respective managers and Safety personnel, on an ‘as needed’ basis;

Additionally, Emergency Response Coordinators are trained to manage and assist any disabled employees in their area of responsibility, and when required assistive devices are available.


On an ongoing and regular basis, and as per the applicable terms of the IASR, Lanoue Chevrolet Inc will review and assess general workplace emergency response procedures and individualized emergency plans to ensure accessibility issues are addressed.


4. DOCUMENTED INDIVIDUAL ACCOMMODATION PLANS/RETURN TO WORK PROCESS


Commitment:

Lanoue Chevrolet Inc will ensure that corporate policies surrounding accommodation and return to work are followed, documented and in compliance with the requirements of the IASR.


Planned Action:

Lanoue Chevrolet Inc’s existing policies include steps that Lanoue Chevrolet Inc will take to accommodate an employee with a disability and to facilitate an employee’s return to work after absenteeism due to disability.

Lanoue Chevrolet Inc will review and assess policies to ensure that they include a process for the development of documented individual accommodation plans for employees with a disability, if such plans are required.

Lanoue Chevrolet Inc will ensure that the process for the development of documented individual accommodation plans includes the following elements, in accordance with the provisions of the IASR:

Include in the process the manner in which the employee requesting accommodation can participate in the development of the plan;

Include in the process the means by which the employee is assessed on an individual basis;

Include in the process the manner in which Lanoue Chevrolet Inc can request an evaluation by an outside medical or other expert, at Lanoue Chevrolet Inc’s expense, to assist Lanoue Chevrolet Inc in determining if and how accommodation can be achieved;

Steps are in place to protect the privacy of the employee’s personal information;

Outline the frequency in which individual accommodation plans will be reviewed and updated and the   manner in which this will be done;

Provide the employee with the reasons for the denial if an individual accommodation plan is denied;

Include in the process the means of providing the individual accommodation plan in a format that takes into account the employee’s accessibility needs;

If individual accommodation plans are established, ensure that they include:

o Individualized workplace emergency response information that is required;

o Any information regarding accessible formats and communication supports that have been provided for or arranged, in order to provide the employee with:

Information that is needed in order to perform the employee’s job;

Information that is generally available to employees in the workplace.

Identify any other accommodation that is to be provided to the employee.

Lanoue Chevrolet Inc will ensure that the return to work process as set out in its existing policies outlines the steps Lanoue Chevrolet Inc will take to facilitate the employee’s return to work after a disability-related absence, outlines the development of a written individualized return to work plan for such employees, and requires the use of individual accommodation plans, as discussed above, in the return to work process.


Completed:  November 12, 2014



This document is available in accessible formats upon request

 

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